Shipping

Shipping Information

Shipping MethodsShip ToEstimated Delivery TimeShipping Cost
NZPost New Zealand
(Can't ship to the following postal codes: 1081, 1840, 1841, 1842843, 1971, 8013, 8016, 8942, 8944, 961, 991, 960, 962, 963) 		7-11 business days NZD $5.99
Aramex New Zealand
(If item location: Otahuhu, Auckland) 		3-4 business days NZD $5.99
AusPost Australia 8-11 business days NZD $7.99
USPS / CanadaPost United States, Canada 8-13 business days NZD $9.99

When will my order be shipped?

In most cases, products will be processed and shipped within 24 hours of receiving the order. Shipping information will be available the day after your item has shipped, and you can get shipping information of your order on Order Tracking page.

If you encounter a situation where the logistics system shows the package as "delivered" but you have not actually received it, we would like to clarify the following points to facilitate better communication and resolution:

1. Definition of Responsibility: Once the package is marked as "delivered", the responsibility of us and the logistics company is mainly to ensure that the package is delivered according to the address you provided. If you do not actually receive the package, we will actively assist you in locating it and claiming compensation from the logistics company, but any loss or inconvenience in the process, if not caused by our intentional or gross negligence, we may not be able to directly bear all responsibility.

2. Resolution Steps:

  • Contact us immediately:Please contact us as soon as possible through our customer service channels (telephone, online customer service, email, etc.), provide detailed order information and a description of the situation of not receiving the package.
  • Assist in investigation:We will contact the logistics company and ask them to conduct an internal investigation and provide corresponding evidence or solutions.
  • Claim application:If the investigation confirms that the package is indeed lost or cannot be found, we will assist you in filing a claim application with the logistics company and try our best to fight for your legal rights and interests according to the regulations and procedures of the logistics company.